Q: Do you have any different merch?
A: Yes! Come see TROIA live and we will have different merch than what is here. The merch here is for those who want to support TROIA but can't attend a live show.
In addition to this we will update our store with newer designs over time.
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Q: Why are the prices so high?
A: TROIA has worked to make sure the company producing our merch is Eco-conscious, works ethically and creates a great shirt/hoodie/etc. Most all of the production with the exception of stitching/sewing is done in the USA, many of the packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10%
post-consumer content, kraft tubes are made from 70-100%
post-consumer recycled content and 0-30% secondary recycled content. These factors drive our cost up slightly, however we feel that the trade-off is worth more than the extra few dollars.
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Q: How quickly will I receive my sweet TROIA merch?
A: We print and fulfill all our products on demand once you place an order. It takes 2–7 business days to create apparel products and slightly less time for non-apparel products (around 2-5 days).
After the order is printed it will then begin to ship following the shipping option that was chosen at checkout.
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Q: My merch is (damaged/misprinted/defective) and I want to return it!
(Return Policy)
A: Please contact us at [email protected] if you are wanting to make any returns; as this allows us to work directly with the company that fulfills our orders to resolve your issue quickly and effectively.
Any claims for
misprinted/damaged/defective items must be submitted within 4 weeks
after the product has been received.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Claims deemed an error on our part are covered at our
expense.
We do not refund orders for buyer’s remorse or size exchanges.
If we can't deliver your package either due to a wrong address or it going unclaimed it will be returned to our fulfillment center, at which point we will try and contact you regarding a new or updated shipping address. If we cannot reach your within 4 weeks the unclaimed merch will be donated to charity.
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Q: Is there anywhere you currently cannot ship?
A: At this time TROIA cannot ship to Cuba, Iran, Crimea, Syria, and North Korea. This is purely because of who TROIA works with to fulfill online orders and this list may change periodically.
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